Privacy Policy

Introduction

UK Packaging Supplies Ltd (“UKP”) is committed to protecting the privacy of all individuals whose personal data we process. This Privacy Policy explains how we collect, use, disclose, and manage personal data, ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By engaging with UKP through any medium, you agree to the terms of this Privacy Policy.

Purpose

The purpose of this Privacy Policy is to communicate how and why UKP collects, uses, and protects personal data. This policy applies to all individuals and stakeholders associated with UKP, including employees, clients, website visitors, contractors, vendors, and partner agencies.

Scope

This policy covers the processing of personal data collected through UKP’s website, communication channels, social media platforms, and any interactions with our services. It applies to all current and former employees, job applicants, customers, and other stakeholders interacting with UKP.

What Data We Collect

We collect and process personal data to provide and improve our services. The types of data we collect include:

• Identity Data: Title, first name, last name, company name, email address, and phone number.
• Technical Data: IP address, device type, operating system, browser type, and location data.
• Usage Data: Information on how you use our website, including preferences, interests, and engagement tracked via tools like Google Analytics.

We do not collect sensitive personal data or engage in automated decision-making.

How We Collect Personal Data 

Personal data is collected through various methods, including:

• Submissions through our website (e.g., contact forms).
• Direct communication via phone, email, or social media.
• Reviews or feedback shared through third-party platforms (e.g., Google Reviews).

We ensure that all data is obtained with explicit consent where required and is processed in accordance with applicable data protection laws

How We Use Personal Data

We use personal data for the following purposes:

• To provide services and respond to inquiries.
• To send relevant marketing communications (with consent).
• To maintain accurate internal records, including within our Customer Relationship Management (CRM) system.
• To analyse website usage and improve user experience.

Your Rights

You have the following data protection rights under GDPR:

• Right to Access: Request a copy of your personal data held by UKP.
• Right to Rectification: Request corrections to incomplete or inaccurate data.
• Right to Erasure: Request deletion of personal data, where legally applicable.
• Right to Restrict Processing: Limit the processing of your data under specific circumstances.
• Right to Data Portability: Request a copy of your data in a transferable format.
• Right to Object: Object to the processing of your data for specific purposes, such as direct marketing.

To exercise these rights, contact our Privacy Officer using the details provided below.

Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting requirements. For example:

• Customer data: Retained for six years after the customer relationship ends, as per legal requirements.
• Website analytics data: Retained in anonymized form for performance analysis.

Data Security

We prioritize the security of personal data and have implemented robust measures to protect it against unauthorized access, alteration, and disclosure. These measures include:

• Encryption of data in transit and at rest.
• Restricted access to personal data on a need-to-know basis.
• Physical, electronic, and managerial safeguards.

Website Visitors and Cookies

Our website uses cookies and other tracking technologies to improve functionality and enhance user experience. For detailed information on the cookies we use, please review our Cookie Policy.

External Links

Our website may contain links to third-party websites. Please note that UKP is not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before sharing any data.

Changes to This Policy

This policy will be reviewed annually or when significant changes occur in our practices or legal obligations. Updates to the policy will be reflected on this page with a revised effective date.

Contact Information

If you have questions about this policy or wish to exercise your data protection rights, please contact us:
Privacy Officer
UK Packaging Supplies Ltd
100 Brantwood Road, London N17 0XY
hamilton.wolfe@ukplc.co.uk