Company Returns Policy

At UK Packaging Supplies Ltd we aim to ensure customer satisfaction with every purchase. However, if for any reason you are not entirely satisfied with your purchase, you may return the item(s) under the following conditions:

Eligibility for Returns:

• Items must be returned within 14 days of the purchase date.
• Items must be unused, in their original packaging, and accompanied by the original receipt or
  proof of purchase.

Return Process:

• To initiate a return, please contact our customer service team at: sales@ukplc.co.uk or contact your sales representative directly.
• Once the return is approved, you will receive instructions on how to ship the item(s) back to us.

Handling Fee:

• A handling fee of 20% of the original sales value will be deducted from the refund amount. This fee covers processing and restocking expenses.
• The handling fee is non-refundable.

Non-Returnable Items:

• Certain products, including [e.g. personalized items, perishable goods], are exempt from being returned.
• Please refer to the item’s description for specific return eligibility.

Refunds:

• Refunds will be issued to the original method of payment within 7 business days after the returned item(s) have been received and inspected.
• Shipping fees are non-refundable unless the return is due to a fault on our part (e.g. damaged or incorrect items).